If you’ve been injured in a transport accident, and do not yet have a TAC Claim number call the TAC on 1300 654 329 to lodge a claim.

A trained TAC staff member will ask questions about your accident and explain what entitlements you may have and gather the information needed to start the claim process. Please note that you must report your transport accident to the police (if they did not attend the scene). When you call the TAC, you will need the following information:

Accident details - the location, circumstances and injuries
Details of the vehicles involved, including rego numbers and names of any other occupants
Details of any people who witnessed the accident (if any)
Names of the police officers who attended the accident / took report and their station
Employment/income details if you have had more than five days off work due to the accident

The name of any health professional you have seen for the injuries since you got in your accident

Your bank details

The information you provide will be used to assess your claim. You will be sent a Claim for Compensation Summary which summarises the information you have provided the TAC.

You will also be given a claim number to refer to when you deal with the TAC.

Once you have a claim number you can book an initial consultation with our Exercise Physiologist or Physiotherapist allied health team.

If you already have an accepted TAC claim you are a TAC client and can start booking your allied health services with us. Call the clinic on (03)9996-0790 or contact us online.

There are a number of approved allied health and physical therapy treatments and services for new TAC clients.

Immediately after a transport accident they can pay for the treatment and services listed below.

If you have a TAC claim number, your doctor or other health professional recommends it, and the treatment or service is for your accident injuries you don't need to contact TAC for initial approval.

At our clinic we have Exercise Physiologist, Physiotherapist and Dietitian services. Call (03)9996-0790 or contact us online to find out more.

Physiotherapy and Exercise Physiology plays an important role in helping you recover from your transport accident injuries.

They are healthcare professional who can give you information and advice about exercise to help manage and prevent injuries and chronic conditions.

With access to our private gym you will receive an individualised exercise program, be provided counselling on how to maintain an active lifestyle and make sure that your exercise programs is safe, effective and appropriate for you and your recovery.

Your exercise physiologists will play a major role in the management of your accident related injury.

It is an expectation of the TAC that your exercise physio works alongside other healthcare professionals with the common goal of optimising your recovery. In your initial consult  we evaluate your current work status, areas that are injured, what are the goals that you and your therapist developed for your recovery, specific measures used to monitor your improvements, and what is the anticipated number of services required for your treatment.

All our exercise physiologists and physio's have great skills in treating injuries, evidence shows that a collaboration between the therapist and patient, along with self-management strategies create the most favourable long-term outcomes. These strategies will give you the tools to maintain their injuries throughout your life, and reduces the dependency on our services.

For our TAC Patients who are wanting Exercise Physiology services at Moonee Valley Health and Fitness there is nothing to pay.

You can also easily manage your TAC claim online using the myTAC mobile app and web portal.

myTAC enables you to submit reimbursement forms and learn about what services you can access without having to call the TAC first.

You can register yourself on the app or in the web portal by using your TAC claim number and a few personal details like your address, date of birth and phone number.

Once you enter these details, you’ll be asked to follow the simple self-registration process to set up your online account.

Access the myTAC web portal - https://mytac.vic.gov.au/

Yes, all our allied health team at Moonee Valley Health and Fitness are registered with TAC. All our treatments are to help you move better, relieve pain or improve function.

Allied Health & physical therapies that are currently available at our clinic:

• Dietitians and weight management
• Exercise Physiology
• Physiotherapy

To be an authorised rehabilitation service it must be approved in advance in writing of its provision, by a TAC officer.

An exercise physiologist is defined as a person who has obtained accreditation by the Australian Association of Exercise and Sports Science, as an exercise physiologist.

A physiotherapists must be registered with the Australian Health Practitioner Regulation Agency (AHPRA).

Dietitian services must be provided by a qualified and accredited dietitian

The TAC authorises our exercise physiology services, physiotherapy services and dietitics services to be approved rehabilitation services at Moonee Valley Health and Fitness.

Patients do not need a referral to see our team, but if you would like to refer one of your patients please call the clinic and we will arrange the rest.

As a health or medical professional you can refer your patient to a range of TAC pre-approved treatments and services if they are related to their transport accident and are required to help them recover from their transport injury.

The TAC will pay for pre-approved treatments and services without the need for any medical reports or paperwork.

Our exercise physiologists can help create and monitor a gym or home exercise program for you to complete by yourself in addition to your 1 on 1 consultations.

The gym program is written for you to perform independently in our gym or at a local gym / pool in your area to support your rehabilitation.

Tha TAC classify an appropriate gym and/or pool facility as:

• A commercial gym and/or pool facility designed for public use
• A gym and/or pool within the premises of a local health professional
• Is located in a practical location, within a reasonable distance of your home or work
• Is designed and equipped for various modalities of exercise, sports and physical training
• Has suitable equipment to meet your needs as recommended by your health professional
• Has suitably qualified staff to ensure your safety.

If you would like help finding a gym, we currently have a number of our patients with home exercise programs and gym memberships at local council run pools / leisure centres. 

Leisure centres we recommend can be found at:

City of Moonee Valley Leisure Centres

City of Moreland Leisure Centres

City of Melbourne Leisure Centres

No, they currently don't pay for massage when it's performed by a masseur or myotherapist.

When massage is part of your treatment and performed by a registered, physiotherapist, chiro or osteo it can be included.

You may also benefit from being shown how to perform your own home exercise program and mobility exercises by our exercise physiologists.

If you are looking for a provider in Melbourne, our clinic is located at 378 Mt. Alexander Rd, Travancore VIC 3032 and we currently have a great team of allied health professionals available for you.

To learn more about the providers available to you please speak to your support coordinator or call our clinic on (03)9996-0790 and a member of our team will be happy to help.