For all our personal training sessions we have a 24 hour Cancellation Policy.
Moonee Valley Health and Fitness Cancellation Policy
We understands there will be times when you are unable to keep your scheduled training session.
In order to receive full credit for the session, 24 hours notice is required for cancellation. Failure to cancel within this time frame or failure to show up for a session will result in FULL payment.
If you need to cancel or reschedule a session, please call us on (03) 9996 0790, or send and email to firstname.lastname@example.org or contact your trainer directly. Please leave a message on our voicemail if we are busy an unable to take your call.
Similarly, there may be a time when your trainer may be unavailable for a scheduled appointment due to unforeseen circumstances. At this time we will provide you with at least 24 hours notice and another member of the MVFit team will be able to cover the session or we can reschedule to a time that is convenient to you.
Exceptions will only be made in the case of a medical emergency, serious illness or serious medical emergency, accidents and serious accident or illness of a client’s family, relatives, and close friends.
If you have any questions about our Cancellation Policy please speak to our Personal Training Manager – David Atkinson for clarification. He can be reached on our main number (03) 9996 0790 or via email email@example.com